Users are missing the SharePoint Online Sync button!

Last week I got a call from a customer mentioning the SharePoint Online Sync button had disappeared (from the upper right corner). The person was looking for a way to setup an OneDrive Sync, but couldn’t find the button to kick it off. As a quick fix I instructed the user to go to the OneDrive client and start it from there (by manually inserting the link to the Document Library).

This weekend I started investigating the cause and logged in to the particular tenant. I noticed the standard “SharePoint 2013 Sync” link in the upper right corner was gone. I also noticed the availability of the new “SharePoint Online Document Library Command Bar’ in this tenant (the use of the new Commandbar is described in this article).


According to the new Office 365 message center Microsoft started rolling out the new command Bar on April 9th and it would take several weeks for it to be available to all Office 365 customers. So, this ‘April 9th Update’ explained why the user was missing the ‘Sync button’ they had been using until today…. In my opinion Microsoft should have kept the original  (upper right) Sync button link in place (at least for a while), since the ‘Sync link’ will not be shown by default in a ‘Document Library webpart’ on a Site homepage template.
This will confuse users…

One way we can teach users to setup OneDrive sync is to click the Document Library webpart and use the Ribbon. Image

We can also teach them just to click the Document Library Wep Part Title and navigate to the Document Library.

I’m sure some users will have issues not seeing a ‘sync link’ on the homepage. For these users I have an alternative: There is a way to add the ‘sync link’ to the ‘Document Library Webpart’.

Here is what you do.
1. Edit the home page by clicking the ‘settings wheel’ in the topright and select ‘edit page’.
2. Select the ‘Documents web part’ and click ‘Edit Web Part’ from the context menu
3. At het bottom, underneath “Miscellaneous” select the option “Display Search box”
4. Click OK.

Here we have a Sync button on our home page 🙂



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