Archive for April, 2014

Does SharePoint Online has the ability to show new features per user?

The Office 365 ‘April 9th Update’ added the new command Bar to SharePoint Online and removed the default Sync Button in the upper right corner. But it seems it also introduced something else… People in the ‘Dutch SharePoint Business Yammer group’ mentioned some users were not seeing the new Command Bar, but others did. Both users were using the same Office 365 tenant, the same SharePoint site, the same document library and had the same access right and licences.. Hmmm…

Like Paul Keijzers has also described in his blog post, we then suggested many different things to find the cause. My first ideas was that somehow the new HTML/JavaScript was not loading in the browser… So we asked them to do a hard page refresh, clear the IE browser cache and try different browsers. But since this didn’t have any effect I got a bit puzzled. The test users were identical, used the same PC, the same Internet Explorer and one got to see the new CommandBar feature, but the other didn’t..

One of the tenant administrators mentioned that Microsoft had told them (after creating a support call) the current update ‘is rolled out per user’.  Uh? Can you say that again? Really?  That would make no sense since you would deploy this kind of feature per SharePoint Farm, right?  Then I started thinking about how the Office 365 team is learning from the Yammer team and is coping all best practices for running a SaaS platform. For years Yammer has been launching new features ‘per user’ to measure ‘usage metrics’ and other types of A/B testing. Would the SharePoint Online team also started implementing this approach? During the SharePoint Conference we were told that the Office 365 team was also adopting weekly updates (just like the Yammer team). Hmm.. Now I got really curious…

After posting a question about this on twitter, Joe Gaster pointed me to a great blogpost written by Chris O’Brien. I had read this post before, but I missed the Office 365 Change Management session during SPC14 and it is still sitting in my ‘must see list’. In the session (and blog post) one thing is mentioned which could explain this mystery:  The coming “NDA Preview” for Office 365 will allow changes to be rolled out to a subset of users in a tenant”. This near future “NDA Preview” will allow ‘nominated users’ to see early bits…

So this proves Microsoft is working on the ability to push features to specified users, but this still doesn’t explain why users would not be able to see the new Command bar..

Then I received the word that there might be ‘an issue with the new SharePoint Online architecture’.
So I’m guessing Microsoft has rolled out this ‘per user activation’ functionality in the same ‘April 9 Update’ as the new Command Bar and we might be witnessing some unexpected behaviour.

If I get new info I will post it here…

Update May 2nd.

This is an update one of the tenant admins got from Microsoft Support today.

“I would like to inform you that this is still ongoing upgrade and is not completed yet. The users in one Office 365 organization are located on different server farms. The update is performed not by Office 365 organization; the new patches are deployed on the server farms. This is the reason why not all users in your company can see the new toolbar. The upgrade is still not finished and it is normal that some colleagues of you still don’t have the toolbar available. The update might take up to 2 months. After this time passed all users in your organization should see already the toolbar available.”


Somehow I’m not fully convinced this is the exact explanation…
Such an update could never take two months (especially since the 0365 team is on a monthly update cycle and moving towards a weekly cycle)



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Users are missing the SharePoint Online Sync button!

Last week I got a call from a customer mentioning the SharePoint Online Sync button had disappeared (from the upper right corner). The person was looking for a way to setup an OneDrive Sync, but couldn’t find the button to kick it off. As a quick fix I instructed the user to go to the OneDrive client and start it from there (by manually inserting the link to the Document Library).

This weekend I started investigating the cause and logged in to the particular tenant. I noticed the standard “SharePoint 2013 Sync” link in the upper right corner was gone. I also noticed the availability of the new “SharePoint Online Document Library Command Bar’ in this tenant (the use of the new Commandbar is described in this article).


According to the new Office 365 message center Microsoft started rolling out the new command Bar on April 9th and it would take several weeks for it to be available to all Office 365 customers. So, this ‘April 9th Update’ explained why the user was missing the ‘Sync button’ they had been using until today…. In my opinion Microsoft should have kept the original  (upper right) Sync button link in place (at least for a while), since the ‘Sync link’ will not be shown by default in a ‘Document Library webpart’ on a Site homepage template.
This will confuse users…

One way we can teach users to setup OneDrive sync is to click the Document Library webpart and use the Ribbon. Image

We can also teach them just to click the Document Library Wep Part Title and navigate to the Document Library.

I’m sure some users will have issues not seeing a ‘sync link’ on the homepage. For these users I have an alternative: There is a way to add the ‘sync link’ to the ‘Document Library Webpart’.

Here is what you do.
1. Edit the home page by clicking the ‘settings wheel’ in the topright and select ‘edit page’.
2. Select the ‘Documents web part’ and click ‘Edit Web Part’ from the context menu
3. At het bottom, underneath “Miscellaneous” select the option “Display Search box”
4. Click OK.

Here we have a Sync button on our home page 🙂


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